You can easily assign programs to a user using the Assignments tab. Assigned programs can then be viewed by the assignee under the Learn tab.

Note: To assign someone a program you first need to create a user account for them.

Managing Program Assignments

Under the Assignments tab, click Manage Assignments for the program you would like to assign.

Note: Programs from The Call Center School need to be purchased before they can be assigned. For programs that you have created yourself (using the Course Builder), you can assign as many users as you please.

In the Search Employees field, select the desired users and click Assign and notify.

Removing a Users Access to a Program

You can remove a users access to a program by clicking the Bin next to their name. If the user is labeled "Not Started" you will then have this program available to assign to someone else.

Additional resources

Article: Creating user accounts
Article: Uploading your own custom courses

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