FAQs
Our most frequently asked questions at your fingertips
7 articles in this collection
Written by Ashley Kalcic and Twan de Leijer
Written by Ashley Kalcic and Twan de Leijer
Can I retake the exam?
Whether you have passed or failed the mastery exam, you can retake the exam as many time as you want.
Written by Twan de Leijer
Updated over a week ago
Updated over a week ago
Problems loading the content?
How to troubleshoot when something is not working
Written by Twan de Leijer
Updated over a week ago
Updated over a week ago
Resetting your password
Forgotten your password or need to reset another user's password? Here's what to do.
Written by Ashley Kalcic
Updated over a week ago
Updated over a week ago
Where are the answers for the Mastery Exams?
Some information about our Mastery Exam approach.
Written by Ashley Kalcic
Updated over a week ago
Updated over a week ago
Why is my module / course assessment score not registering?
Is your assessment score not registering? Here's what to do.
Written by Ashley Kalcic
Updated over a week ago
Updated over a week ago
Adding a previously deleted user
Considerations when adding previously deleted users.
Written by Ashley Kalcic
Updated over a week ago
Updated over a week ago
Why does my completed module have a blue Pause icon?
If your module is displaying a blue Pause icon, here's what to do.
Written by Ashley Kalcic
Updated over a week ago
Updated over a week ago