FAQs

Our most frequently asked questions at your fingertips

7 articles in this collection
Written by Ashley Kalcic and Twan de Leijer

Can I retake the exam?

Whether you have passed or failed the mastery exam, you can retake the exam as many time as you want.

Written by Twan de Leijer
Updated over a week ago

Problems loading the content?

How to troubleshoot when something is not working

Written by Twan de Leijer
Updated over a week ago

Resetting your password

Forgotten your password or need to reset another user's password? Here's what to do.

Written by Ashley Kalcic
Updated over a week ago

Where are the answers for the Mastery Exams?

Some information about our Mastery Exam approach.

Written by Ashley Kalcic
Updated over a week ago

Why is my module / course assessment score not registering?

Is your assessment score not registering? Here's what to do.

Written by Ashley Kalcic
Updated over a week ago

Adding a previously deleted user

Considerations when adding previously deleted users.

Written by Ashley Kalcic
Updated over a week ago

Why does my completed module have a blue Pause icon?

If your module is displaying a blue Pause icon, here's what to do.

Written by Ashley Kalcic
Updated over a week ago