You can easily assign programs to a user using the Program Assignment tab. Assigned programs can then be viewed in the Programs tab.

Note: For programs from The Call Center School, seats need to be purchased before they can be assigned. For programs that you have created yourself (using the Content Manager), you can assign as many users as you please.

Managing Program Assignments

In the Program Assignment tab, click Manage Assignment for the selected program to assign users.

In the Search Employees field, select the desired users and click Assign and notify.

Removing a Users Access to a Program

You can remove a users access to a program by clicking the Bin icon for the corresponding user(s). 

Video

Additional resources

Article: Using the Content Manager

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